Patients eligible for FLU inoculation can now book an appointment with Reception.


Care Quality Commission Report - SAMC Inspection 2017

A team from the CARE QUALITY COMMISSION (CGC) led by Professor Steve Field (CBE FRCP FFPH FRCGP) Chief Inspector of General Practice, carried out an announced comprehensive inspection at St Andrews Medical Centre on 12 January 2017.

Overall the practice is rated as good.

The key findings across all areas inspected were as below but click here to download a full copy of the
report 
 

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • Translation services were available to patients whose first language was not English.

  • The practice had developed a wide range of other services for patients. The practice objective was to place the patients at the heart of the services, rather than the patients being sent through the health care system to access the services.

  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

 

 

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